QUESTIONING PROTOCOL is an eye-opening narrative replete with humor, hope, and, most importantly, helpful tips about the health care system.
No parent wants to see his or her child suffer. What began as frightening seizure-like episodes for twelve-year-old Gary Oster eventually evolved into two unexpected operations and turned into one mother’s memoir about her son’s harrowing and roller-coaster medical journey with Crohn disease.
Award-winning writer, speaker, and expert on healthcare reform Randi Redmond Oster shares a candid and compelling story. Amid a flurry of medical confusion from doctors’ orders down to the hospital cleaning staff, Oster explains how she utilizes her corporate skills to gain insight into the medical hierarchy and protocols in order to communicate effectively to medical professionals about her son’s battle with Crohn disease. Oster does not mince words as she relays her gut feelings amid a plethora of unforeseen circumstances—sleepless nights, frantic calls to the doctor, long drives in the middle of the night to the ER, and the list goes on and on.
While Oster’s narrative appears to be a parent’s worst nightmare, she aptly interweaves humorous situations including survival tactics, as well as a wealth of serendipitous blessings and lessons learned—all that miraculously kept her on task during Gary’s three-year medical whirlwind. Oster closes each chapter with a “What You Can Do Now” page, which highlights tips followed by chapter examples.
Oster’s most prominent lesson led her to initiate Help Me Health, an organization dedicated “to transform how healthcare thinks about and delivers patient experiences to achieve better outcomes for patients and a better bottom line for providers.”
QUESTIONING PROTOCOL is undoubtedly a must-read for consumers who deal with Western Medicine.