FAQs

Author Services General

The site is asking me to enroll in my products after check out. What does that mean?

When the site refers to enrollment, it is giving you a prompt to complete the information forms for the product you’ve purchased. These forms may include your book name, description, ISBN, etc.

These forms are so that we have all the information we need to complete your purchase, whether that is entry into the Discovery Awards, enrollment in In-Store or purchase of a Professional Review.

If you have any trouble with enrollment, please contact IndieReader Customer Service.

How do I enroll my book after purchasing an IndieReader Service?

Immediately After Checkout

When you complete the checkout process, and your payment is accepted, you will be sent to a confirmation page where you can print your order.

On this page, you will see a button (or buttons if you’ve purchased multiple items) prompting you to complete your enrollment. The button looks like this, but will have the name of the specific service you purchased:

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You must enroll for each service individually. Once you’ve completed enrollment for the first product, you will be sent to your account page, where you can find the list of any remaining enrollments to complete under the Recent Orders heading.

 

In Your Order Thank You Email

Within in minutes of purchase, you will receive an Order Thank You email, which will contain red text which reminds you to enroll, and has a link to your account. If you login to your account, you will see enrollment buttons in table under the Recent Orders heading.

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Through the My Account Area

To login to your account, click “Log In” in the header area.

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At the login screen enter your account email and the password you created when checking out.

You will see enrollment buttons in table under the Recent Orders heading. You must enroll in services one by one, and will be sent back to the My Account page after enrolling in a service.

Screen Shot 2014-11-12 at 2.00.05 PM

What is the return/refund policy?

Once you have ordered an IndieReader review your payment is non-refundable, except under the following circumstances:

  • IndieReader does not provide a review within the time frame specified. Under this circumstance, provided no “Act of God” or other uncontrollable circumstance has interfered with IndieReader’s ability to provide your review, we ask that you notify us at customerservice@indiereader that you have not received your review. If we haven’t remedied the situation within 15 days, please let us know and we will refund your payment.
  • Your review contains at least two substantive factual errors that impact the integrity of the review. In that case, please email us at customerservice@indiereader and note the errors.